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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Frequently Asked Questions

We try our best to ship items as fast as we can. We dispatch orders daily between Monday and Friday and aim to process and send out every item ordered within 24 hours.

UK Mainland delivery between 1-4 Business Days after dispatch. Although we adhere to our estimated delivery timescales stated next to each product, should there be any delays, our customer service team will keep you up to date every step of the way, however you may receive your items much earlier.

If you are not happy with your purchase and you would like to return it, please contact us within 30 days from receiving your item. Our customer services team will review the return request and if the return is approved you will receive an email with further instructions. Please provide your order number as well as the reason for your return. All returns must be in original condition with packaging intact.

We want all our customers to be happy with their purchases, however should you discover a fault within 30 days, please contact our Customer Service Team as soon as possible and include the order number and description of the fault to avoid any delays or just email us directly and we’ll take you through the process.

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

You can cancel or change your delivery address by contacting our Customer Services team. You will need your order number and email address to hand. You must cancel your order before it ships. If the item is already shipped please use our easy return system to get a full refund once you received your item.

1/We accept PayPal, Klarna Payments and all major credit cards: Visa, American Express, Mastercard.

Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.If your card is not authorised, payment will not be taken, and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment.
Payment can be declined for a number of reasons. Try checking the details to ensure that the card details such as the start date, card type are correct, and your billing address is the same address registered to the card.If the problem persists, try contacting your bank or card issuer.
Please make sure you type your discount code into appropriate box when you check out and click ‘Apply’ to apply it to your order, happy shopping!

Currently, we are not able to deliver Internationally. We hope to be able to do so in the future.

Unfortunately, you cannot choose a specific delivery day yourself, but we do our best to request it for you.

If you have missed your collection or need to rearrange/rebook, please contact our Customer Service team as soon as possible to allow time for us to speak with our courier and rearrange for you.

If for any reason we need to replace your order, it will take the same estimated delivery timescales stated next to the product on our website, we will expedite as soon as possible and quality check before being shipped.

Please contact our Customer Service team who can get this sent to you via email.

Absolutely! If we still haven't answered your question, you can contact our Customer support and we will get back to you as soon as possible.

Unable to find satisfactory answers ? Contact Support